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Website Feedback Jan - Nov 2014
These comments were sent to us through our online form and we thank our great customers for taking time to provide these testimonials!

(Nov. 4)I was treated like family.. NO KIDDING! You told me what you were going to do and you did it better than expected. What I did not anticipate was the friendly environment and the atmoshere of "dont worry we will do a great job" and you did! Thank you/hp
H. Pogir

(Sept. 15) I am a car fanatic who frequently enters his Camaro into car shows - I always go to Epps for my paint and body work necessities and am always satisfied with their show-car quality of work and professional transactions! ,Thanks Epps! You guys rock!
N. Festas

(Aug. 20)We have used Epps on 2 different occasions. Each time they have done excellent work! The manager Ian is very professional and was a pleasure to work with. The last time they serviced our vehicle, the bill was $250.00 less than they originally quoted us. We would highly recommend Ian and the entire staff at Epps.
S. Simpson

(July 9)The folks at Epps were very professional and helpful in making repairs to my son's car. Their communication of what was needed, when parts would arrive, and how long it would take to complete was excellent. They did great work and answered all my questions. I would highly recommend them to others.
M. Rich

(June 5) Great staff, great work and I am completely satisfied.
B. Crowley

(May 13) Excellent work. Fair prices. Friendly environment. Ian helped arrange for a rental car to be ready when my wife dropped off the van for the repair. The work was completed a full day ahead of schedule. It's hard to find places like this now days. I recommend using them without reservation.,Thanks again Ian!
C. Navarro

It is so refreshing to deal with intelligent and honest people like Ian (the manager) and his staff. Their work and customer service exceeded our expectations. While the drive and their hours are somewhat inconvenient, it's well worth the minor hassle to have them repair our car. An "overall rating" of "5" (highest option) is not fair, in my opinion, these guys deserve a much higher rating. Thanks, Ian, for a great job.
D. Chiang

Ian (General Manager) did a fantastic job from start to finish. The final bill did not exceed the quote. I was out of town and couldn't pickup the car when it was ready but they did not have any problems storing it for me until I got back. Craftmanship was at or above factory quality. FANTASTIC experience!
C. Cook

Epps did a great job repairing my Boxster after a deer ran into me. They were very professional and easy to deal with. I am very pleased with the work, the attention to detail, and I would highly recommend them. R. Whitehead

Excellent customer service from start to finish and the car looks like brand new when you get it back. I cannot wait to go back for my wax/wash job in 30 days; first class service all the way! I am a lifelong customer for Epps! Carolyn P.

Epps Paint & Body does an excellent job in repairing vehicles and providing great customer care. Unfortunately, I have had trouble backing out of my driveway, hitting unseen boulders and scraping guardrails. I have taken my vehicle to Epps four times. I have never been disappointed. Ian (the shop manager) and Tava (the woman that juggles 15 balls at one time and never drops one) are the best! I am extremely happy with Epps and I think Tava deserves a raise! B. Onstad

Website Feedback May - December 2013
My car is perfect and the service was the best. Everything and more that I was told was accomplished. A. Oliverio

I have used Epps Paint and Body for years and have never been disappointed with the results. My recent repair looks like it never happened and that's what I like. C. Stovall

I can't say enough good things about this company. I haven't had to have a car body repair in many years and so I was apprehensive about just choosing a company from the phonebook. Epps is near my home in Lakeway so I googled them and read testimonials that were very positive. I took my car there and found the staff to be very friendly and accommodating. They completed the repairs very quickly (on the day that they had projected for completion) and was very pleased with the results. The repair was impeccable and went above what was required. As I walked around the vehicle with the manager, checking the work, he spotted a few small 'dings' that were not related to the repair and proceeded to spot paint each one. He didn't have to do that, as none of those dings were included in the repair order but I appreciated his willingness to 'go the extra mile'. I highly recommend this shop to anyone needing body work. The shop is clean, the staff is knowledgeable, the atmosphere is professional. I will use them again and recommend them to anyone who needs work done.,,Thanx Epps... you earned my trust and respect and I hope this endorsement helps bring you more business. You deserve it. B. Sarnataro

We had excellent and friendly service from Ian (mgr.) and Melissa (owner). They have a relaxed, family type atmosphere, and they work hard to help you get the most bang-for-your-buck on body damage repairs...Highly recommended. A. Forsythe

Epps went above and beyond my expectations. They did a great job repairing my car. Fabulous customer service and superb work. Thank you! K. Christman

I would like to thank Ian and team for the outstanding repair they did on my 2010 Tacoma. The repair, paint match and on time delivery was nothing less than exceptional and the unexpected wash and detailing of my truck was just icing on the cake! I will recommend you to all my friends. W. Seifert, Spicewood, TX

April 2013
Ian is a great guy. He made me feel very comfortable with having my car repaired there and went the extra mile to make me a happy customer. therefore I would be happy to recommend you shop for repairs to anyone who may need them. Very good workmanship in fixing my car. W. Edwards

I was a little apprehensive with new ownership/management with Wayne's passing, but the new management was very helpful and courteous. The work performed met all expectations in the tradition of Epps B&P D. Scott

This was my 4th visit over 10 years. Unlucky results of 1 careless deer and 3 drivers running into my parked cars! Epps has consistently done fast "turn-key" work for me, plus their paint matching/blending is great. W. Stone

March 2013
I have been dealing with Epps Body and paint for years. I am very pleased to find the same quality of service with the new ownership. I have also been a customer of Lawson Automotive for years and have and will continue to recommend both of these services to friends. Thank you again for taking such good care of me and my cars. S. Spencer

The work that Epps did on my Honda bumper is just great! Jack and I are pleased to know that the excellent repairs and reasonable charges from past years, can be expected to continue, even though Mr. Epps has died. Thank YOU, B. McCool

February 2013
Extremely pleased and satisfied with the repair and the professionalism of the staff. Ian was outstanding. P. Watts

Work was very high quality and staff was very friendly. L. Moncus

Excellent work as always...Ian and staff are top notch. G. Nespeca

So amazing! The work was completed so quickly! AND impeccably! Exceeded my expectations and they were quite high to begin with!! J. Sager

The damage was actually fixed a day earlier than what they had said. Good communication on when the car was ready for pick up. J. Kramer

January 2013
I will always bring my cars to EPPS. They deliver on what they promise. If anything, I am often surprised by how quickly my car gets in and out of the shop. Very pleasant staff. Always a great experience. G. Bakken

Great job of dealing with the insurance company on my behalf and the work was seamless! A. Nelson

I was extremely satisfied with the repair work done, and with the great people that work there. They were so friendly and they do what they say they are going to do and are on time. They don't nickel and dime you to death. I would recommend Epps to anyone needing body shop repair. Lt Col USAF (Retired) L. Fisher

Easy, friendly, fast, great work. Really appreciated the extra clean up! C. Simmons

Website Feedback November 2012
I've been using Epps for over 5 years. Ian is an excellent General Manager and the body work is flawless. - J. Brady

It was such a pleasure to do business with Epps. Everyone was friendly and knowledgable. My car was ready days before the adjuster predicted and looked brand new inside and out. - N. Higgins

Website Feedback October 2012
Epps does an absolutely fabulous job. Their work is great and completed when they say it will be. In my case they actually did more work than I initially scheduled and it was still ready on time. They are also nice and trustworthy people. I would urge anyone to use Epps Body and Paint. - K. Bench

Customer service at Epps makes the inconvenience of having to take your car to a body shop so very convenient. they take care of everything and they are so nice to deal with. The body work they do is one of the best in Austin. - K. Day

My wife and I were very impressed with the professionalism of the staff at Epps Body and Paint! We gave it to them on a Monday and they said they would try to have it to me before the weekend. They called me Friday afternoon to let me know our vehicle was ready and because I couldn't make it in, Ian came in on Saturday so I could pick up my vehicle. I can only hope I don't need to use a body shop again, but if I do, I will certainly be taking it to Epps! - T. Trevino

Website Feedback September 2012
My car looks like it did when I purchased it 6 years ago---new!,Ian is very personable and nice to do business with. Office staff very helpful. I hope not to see them again--- but if I DO need repairs I certainly will go back to Epps. - C. Huser

This was a great experience.Epps did a fantastic job. They did a great job for me about 15 years ago and I highly recommend them. - B Regnier My insurance assesor and Ian of Epps worked together seamlesly and without confrontation. Each spotted a needed repair the other hadn't noticed: the consequence was a to-new repair. The collaboration between the Epps assessor and my insurance assessor resulted in a much-valued outcome. The quality of work demostrated by Epps is astonishing: I've never previously seen such a seamless repair, it really is 'like new'. - T. Crossley

Ian was great to work with and my car looks like it is brand new. The price was extremely fair and the work was completed promptly. This is the third vehicle from my family to be repaired at Epps, it is always a pleasant experience. - M. Williams

Website Feedback August 2012
I recently took my 2008 Chevy Eqinox automobile to Epps Automotive Repair. I had a wrinkle in the right front fender and a break in the bumper. The estimate for the repair was on par with the other estimates I received and therefore I decided to chose Epps because they are closer to my residence. The Repair was done on time, for the estimated price, and the most pleasent part of the experience was the clean-up job they performed on the automobile. The road tar was removed and the car looked like it just came off the dealers lot. The repair job was excellent and to top it off, Ian offered me a ride to pick up the automobile. I live several miles from the shop and my wife is currently unable to drive on Hw. 71 where Epps shop is located. The whole experience was very good. I would not hesitate to recommend Epps Body Shop to anyone. - J. Rogers

Website Feedback July 2012
I have used Epps a few times over the years. I wondered whether the quality of work and the customer service would be what it used to be. I was very pleased that the new management is very congenial and made the experience very pleasant. The work done for me met my high expectations. I have no hesitation to recommend Epps Body and Paint. - D. Iburg

Website Feedback June 2012
Professional,courteous service from start to finish. Excellent work performed in a timely manner for a reasonable charge. In my experience,collision repair doesn't get any better than this. - G. Lowe

Website Feedback May 2012
Ian was as helpful and accomadating as he could possibly be. The work was first class, reasonably priced and done in a timely fashion. Thanks so much!! - T.M. Ashcraft

My car looks "like it never happened", and I can't say enough about how Ian and Melissa made the process not just painless, but pleasant! Thanks so much! - Annie Pierce

This was the second time that I used Epps and was completely satisfied again. The vehicle looks brand new when they get done! Both times I felt the cost and time it took to complete the work were very reasonable. I would and have highly recommended Epps! - Janis Anderson

Yelp - 2012
These guys are great! Quick turn around, great work and reasonable prices. We had two different claims from two different insurance companies...so it was a bit confusing but they did accommodated us in every way and made the process painless. I will definitely recommend Epps Body & Paint for any body or collision work that someone needs on their car! - Tracey H.

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